OBJECT: PLEASE FORGIVE OUR ERROR Dear [CONTACT NAME], When [COMPANY] mishandles an order, it does a bang-up job of it! Under the awful circumstances involved in your order (number [NUMBER]), I think your letter was a classic indication of patience and understanding. I’m afraid I would have been more put out about this experience. Let me summarize the errors: 1. You were promised a delivery date of [DATE], but received the order on [DATE]. 2. [ERROR] 3. [ERROR] Pardon the repetition, but I needed to see the “picture” as i
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