OBJECT: ERROR IN SHIPMENT AND REQUEST FOR RETURN AUTHORIZATION Dear [CONTACT NAME], This is to acknowledge the receipt of order number [NUMBER] and to inform you that there is an error in the shipment. The merchandise I ordered was [SPECIFY], while the merchandise I received is [SPECIFY]. Upon receiving your instructions for the return of goods, I will return the merchandise to you. I would like to receive the correct merchandise as quickly as possible and will appreciate your expeditious handling of this matter. [YOUR NAME
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