Page 1 JOB DESCRIPTION COMPUTER TECHNICIAN Brief description The position of computer technician consists of providing technical assistance to computer system users, and answering questions or resolving computer problems for clients in person, via telephone or from remote location. It also consists of providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Tasks • Answer user inquiries regarding computer software or hardware operation to resolve problems; • Confer with staff, users, and management to establish requirements for new systems or modifications; • Develop training materials and procedures, or train users in the proper use of hardware or software; • Enter commands and observe system functioning to verify correct operations and detect errors; • Install and perform minor repairs to hardware, software, or periph
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