Page 1 JOB DESCRIPTION CALL CENTER AGENT – OUTBOUND CUSTOMER SERVICES & ORDERS - COLLECTIONS Brief description The position of call center agent (outbound customer service & orders – collections) consists of contacting and notifying clients of delinquent accounts by telephone to solicit payment. It also consists of writing emails to clients, receiving and posting payment amounts to customer's account. Tasks • Acknowledge and resolve customer complaints; • Develop and maintain knowledge of all services and equipment offered by the company; • Gain an understanding of each customer's circumstances; • Identify fraudulent accounts; • Keep current with program information, trends and developments in your field; • Keep records of customer interactions and transactions; • Make financial decisions to protect or collect revenues and adjust customer accounts; • Negotiate repayment terms that work for both customer and the company;
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