OBJECT: APOLOGY AND REPLACEMENT OF DAMAGED GOODS Dear [CONTACT NAME], I do hereby confirm the reception of your complaint regarding damaged [PRODUCTS] we recently shipped to your company. Please accept my apologies for this incident. I was displeased to learn that the [PRODUCTS] arrived damaged at your facility in [CITY, STATE] on [DATE]. Per your request, a new shipment for [PRODUCT AND QUANTITY] left our warehouse this morning and is scheduled for delivery on [DATE], at around [TIME]. Please turn over the damaged goods to the
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