OBJECT: WE HAVE CREDITED YOUR ACCOUNT Dear [CONTACT NAME], First and foremost, we’ve credited you for the amount of [AMOUNT] covered by invoice [NUMBER]. Secondly, thanks for letting us know about the error so quickly. You’re right, of course, that we agreed [NUMBER] months ago to put you on quarterly billing. Your next invoice isn’t due for [NUMBER] days. I’m sorry for the confusion this caused. Our Accounting Department has been reminded of the arrangement, and I can assure you this won’t happen again. [YOUR NAME] [YOU
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