OBJECT: COMPLIMENTARY LETTER ON YOUR HANDLING OF DIFFICULTY Dear [CONTACT NAME], Several of your associates in the [SPECIFY] department have informed me of the incident that occurred on [DATE]. They have all agreed that you handled the matter with great professionalism and [SPECIFY]. They also all agreed that you remained a gentleman throughout the entire time, attempting to solve the problem. I compliment you on your self-control and in handling the situation in such an exemplary manner. I have placed a call to [COMPANY]
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