CLIENT SATISFACTION SURVEY One of the best ways to improve your business relationship with your clients is to ask them what they think of your services and how you might improve in order to serve them better. Begin by developing a Client Satisfaction Survey based on the guidelines and questions below. Personalize it according to what your organization really needs to know at a given time – this will become a regular research tool, so don’t worry about asking everything all at once. The Client Satisfaction Survey should be conducted in person – preferably face-to-face. If distance prevents this personal con
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