Page 1 JOB DESCRIPTION CALL CENTER AGENT – OUTBOUND TELEMARKETING & SALES Brief description The position of call center agent (outbound telemarketing & sales) consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service. Tasks • Adjust sales scripts to better target the needs and interests of specific individuals; • Conduct client or market surveys, and type detailed notes regarding sale or service offered; • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes; • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation; • Explain products or services and prices, and answer questions from customers; • Follow sales scripts and probe to better targe
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