OBJECT: APOLOGY TO CUSTOMER FOR ACCOUNTING ERRORS Dear [CONTACT NAME], On behalf of [COMPANY], I want to thank you for your recent letter regarding an error that occurred with your account number [NUMBER]. After examination, we were able to track down the error and have credited your account accordingly. A report to this effect has also been sent to our credit department – I can certify that you credit rating won’t be penalized in any way. Please note that as of [DATE], your account balance is [AMOUNT]. You are a valued cust
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