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Service Level Agreement
"I would like to thank and congratulate you for your Business-in-a-Box software. It's a real gem that's very useful for our company."
- Julie Routhier, ZEBRA MEDIA
(Quebec City, Quebec)
A service level agreement is a contract between a provider of services and a customer or client that specifies the level of service to be provided. The service - or services - may be those offered directly to the client or indirectly to the client's customers. Several factors are considered and specified in service level agreements, among them: the hours available for customer service, the range of services offered and method of customer support, performance levels to be expected, the availability of technology services including any foreseeable downtime for web servers or other computer equipment, expected response time to the client and to customer inquiries, and many other things.
Acceptable standards and performance, fees and other details are also considered, sometimes including penalties for non- or under-performance and other forms of compensation for being in non-compliance with the service level agreement.
Business-in-a-Box sample service level agreement templates contain several clauses that help both the service provider and the client state their expectations and agreements:
- Terms and Conditions
- Financial Provisions
- Warranty and Liability
- Access, Title and Insurance
- Cancelation for Cause
- Non-Competition
- Governing Law
- . . . and more
Each form, including the agreements mentioned above, may be editeding according to your own business specifics in Microsoft Office. Simply drop in your information wherever appropriate. In addition, advanced features like Auto-Fill and Fast Search mean less time wasted filling out forms and looking for documents. You will then be able to spend more time on your core business activities.
Biztree's Business-in-a-Box has forms represented in every common business and legal category, and some not so common. Whatever your business document needs, Business-in-a-Box is the perfect documentation solution for your business. You can't go wrong with Business-in-a-Box solutions from Biztree.
Used by Presidents and CEOs, consultants, marketers, entrepreneurs, account executives, secretaries, HR departments, customer service managers, legal workers, and many others - Business-in-a-Box is a comprehensive business document solution.
Business-in-a-Box is currently available in four languages and sold online to more than 1,000,000 users in over 200 countries around the world. Surprisingly affordable, Business-in-a-Box is the most comprehensive document template solution available today.
Please contact us at www.biztree.com for additional details about Business-in-a-Box document templates and how to take your business to the next level of professionalism.
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