When a service provider and a requestor of that service agree on terms of service, it is called a Service Agreement"I would like to thank and congratulate you for your Business-in-a-Box software. It's a real gem that's very useful for our company."

- Julie Routhier, ZEBRA MEDIA
(Quebec City, Quebec)

A service agreement is a contract between a Service Provider and a Client that specifies a certain level of service to be provided. The service(s) in question may be offered to the Client or to the e Client's customers. Service elements detailed in this agreement include customer service hours, amount and method of customer support, performance levels, availability of technology services/applications (e.g. percentage of web server downtime), response time to Client or customer inquiries, time required to fix problems, etc. It is up to both parties to negotiate what is considered acceptable and what will be guaranteed. The fees attached to the service(s) are also included in Service Agreements..

In order for the agreement to be enforceable, the metrics chosen need to be measurable. A Client is free to add service expectations to the contract, but it is up to the Service Provider to guarantee if it will or will not be able to meet them. If in the course of business, guaranteed service levels are not met then the Client is entitled to receive monetary compensation, as specified in the Service Agreement.

Any potential customer can view all Services Agreement documents available in Business-in-a-Box for free by downloading the demo at www.biztree.com which takes only 3 minutes to install. Once the user is confident that the documents provided are what they are looking for, they can purchase the product in order to be able to edit, save and print. Business-in-a-Box offers a variety of other forms required for business and they are a trusted and constantly updated source. You receive one eBook, "Copywriting Powerpack," that is given with the free download of Business-in-a-Box.

Any user who purchases Business-in-a-Box Pro can choose 3 more free e-books from the following titles: Improve Your Website Power Pack, Online Marketing Power Pack, Small Business Tips & Success Power Pack, Start an Instantly Profitable Web Business Power Pack, eBay Power Pack. Currently there is a $50 rebate on Business-in-a-Box. The regular price of $249.95 has been reduced, and is now only $199.95. Purchase includes: 1 year of free updates, free CD shipping worldwide, 3 user-licenses, instant activation and 3 free ebooks.

Business-in-a-Box is currently used by over 1 million people in over 200 countries.

Start increasing your productivity, save time, effort, and act sound and professional. With so many powerful features such as, Document Auto-Fill, that automatically enters your information in all relevant fields, and Fast Download Search that performs keyword searches or browse by subject, type, or task, you will be amazed at the efficiency and ease implemented in your business.

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